FAQ

1.F.A.Q & Shipping Info

Please read our frequently asked questions below for more answers.

 

QUESTION: How long does shipping usually take?

ANSWER: Your item may take 10-30 days to arrive to you. On average, all of our orders arrive to our customers within 10-15 days.

 

QUESTION: Are my payments secure?

ANSWER: Yes, they are 100% secure. We use Paypal payments for credit card transactions and the system meets all 6 categories of PCI standards compliance. We do not keep any credit card information from you. Paypal will ensure you have the most secure transaction when shopping with us.

 

QUESTION: Will I receive a tracking number?

ANSWER: If a tracking number is available, we will email it to you. Not all orders are trackable but most of them are.

 

QUESTION: Will I receive an order confirmation email after I finish placing my order?

ANSWER: Yes, we will send you a confirmation email with your order details to the email you indicated. If ever you don’t receive your email, please check your spam folder and if it isn’t there, contact us directly and we will look into it for you.

 

QUESTION: What currency will I be charged in?

ANSWER: All prices are in RM.(Ringgit Malaysia)

 

QUESTION: How do I contact you?

ANSWER: You can email us at  coopnstp.com@gmail.com and we typically respond within 24 hours.